The methodolgy is used with the team involved in the transformation. The approach used is a participative one where the concerned persons are involved during the all process and decide the improvement. This way of working ensure a high level of appropriation of the transformation.
Specific Analyses
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Objective
Understand the organisation and its positioning in the processes for quality, productivity, and client satisfaction
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Results
Development of Improvements
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Objective
Develop solutions to respond to client needs
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Results
Implementation of Recommendations
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Objective
Implement improvements on the floor and guarantee individual support to managers
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Results
Follow-up and Coaching
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Objective
Integrate both the tools and the behaviours to enter into a process of permanent improvement
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Results